Customer Care & Logistics
Shipping Policy
Every Maiyal ensemble is handcrafted and packed with utmost devotion. Here is everything you need to know about our courier partners, shipping timelines, tracking, and delivery support.
The colour of the outfit may slightly vary due to photographic lighting and your mobile screen settings.
Safe & Reliable Couriers
Orders placed in India are catered by safe and reliable courier companies. Each order is dispatched in tamper-evident secure packaging.
2 – 5 Working Days
After dispatch, for within India, the shipping takes 2 – 5 working days to reach your doorstep.
Shipping & Transit Timelines
Once your order has been carefully packaged and dispatched from our design studio, standard delivery across India follows these transit timelines:
- Metro & Major Cities: Usually delivered within 2 – 3 working days after dispatch.
- Tier-2 & Tier-3 Cities: Usually delivered within 3 – 5 working days after dispatch.
- Remote / Regional Areas: May take 4 – 7 working days depending on regional courier partner coverage.
Dispatch & Order Processing
• Ready-to-wear pieces are typically inspected and dispatched within 24 to 48 business hours.
• Special couture, pre-orders, and made-to-measure ensembles take additional crafting days prior to dispatch as stated on the product page.
• Orders placed on Sundays or gazetted public holidays are processed on the subsequent working day.
Tracking Your Package & Courier Assistance
We understand how important timely delivery is to you. While we aren't responsible for any delays caused by the courier company, we're always here to help You! If you experience any issues, we'll gladly assist in tracking your package through our partnering courier service.
Tracking link sent via SMS & email immediately upon parcel dispatch.
Assistance with non-movement, weather halts, or unreachable driver alerts.
Direct liaison with courier management to prioritize stuck consignments.
Delivery Guidelines & Package Inspection
- Delivery Attempts: Courier personnel typically attempt delivery up to 3 times before returning the parcel. Please keep your contact phone number accessible during business hours.
- Accurate Shipping Details: Kindly ensure your full delivery address, pincode, landmark, and active phone number are provided accurately at checkout.
- Package Inspection: Please check the external packaging upon delivery. If the tamper-evident seal is broken, damaged, or opened, please take clear photos/videos immediately.
- Unboxing Video Mandate: In accordance with our Return Policy, please record a continuous & uncut video of the unboxing to safeguard against any defects or transit damages.