Customer Care & Studio Directives
Return Policy
Each Maiyal ensemble is handcrafted with utmost precision and inspected before dispatch. Please read our Return Policy, unboxing video mandate, and Care Instructions carefully before ordering.
The colour of the outfit may slightly vary due to photographic lighting and your mobile screen settings.
✨ Return Policy: No Exchange ! No Return !!
Due to the exclusive and delicate nature of our handcrafted weaves, couture pieces, and custom fittings, we follow a strict No Exchange, No Return policy on all orders.
We encourage you to review all product descriptions, fabric compositions, and the detailed size chart before confirming your purchase. Once an order is processed and delivered, returns or size swaps cannot be accommodated.
Incase of Any Defects — Mandatory Uncut Unboxing Video
While we ensure products are defect-free, Incase of any defects , Please record a continuous & uncut video of the unboxing. Its Necessary to process any claims for exchange or return.
To maintain fairness and process any legitimate defect or transit damage claim, the unboxing video must fulfill the following mandatory conditions:
The video must be recorded in one single continuous take from start to finish without any pauses, cuts, trims, or editing.
Show all sides of the sealed outer courier flyer/box and ensure the shipping label and tracking/AWB number are visibly captured.
Open the courier package directly in front of the camera and pull out the outfit on video without taking the garment out of the frame.
Clearly highlight and zoom in on the exact defect (e.g. tear, missing button, manufacturing flaw) within the continuous video.
Important: Claims submitted without a continuous and uncut unboxing video, or videos recorded after the package has already been opened, cannot be processed under any circumstances. Any defect must be reported within 24 to 48 hours of delivery.
✨ Care Instructions
To preserve the rich texture, vibrant hues, and delicate weaving of your Maiyal outfit, please adhere to our official care guidelines:
Let your first wash be dry wash or hand wash separately in cold water.
Always use mild detergents. Do not use bleach, chemical stain removers, or harsh fabric softeners.
Wash dark colors separately to avoid any color transfer and preserve tone depth.
Please note that it might bleed on coming in contact with water for the first time if it’s organic dyed. This is natural for artisanal organic dyes.
Iron with medium heat. For silks and delicate embroideries, always iron on the reverse side or use a light pressing cloth.
✨ Disclaimer
Read the size chart / size guide carefully before placing the order.
Because we do not accept size exchanges or returns once dispatched, choosing your accurate size is paramount. All our measurements indicate garment sizes in inches. If you are between sizes or need fitting advice, please consult our size chart or contact our stylists before purchasing.
View Official Size Chart→✨ Shipping Overview
- Orders placed in India are catered by safe and reliable courier companies.
- After dispatch, for within India, the shipping takes 2 – 5 working days.
- We understand how important timely delivery is to you. While we aren't responsible for any delays caused by the courier company, we're always here to help You! If you experience any issues, we'll gladly assist in tracking your package through our partnering courier service.